Void A Payment

Voiding a Vendor Payment

This document will cover how to void a payment in Savance Enterprise. This will include voiding a check, ACH or Credit Card, as well as removing application of a vendor credit from a bill. There are multiple ways to void a payment and this document will walk you through each.

**Recommended best practice is to always void payment from the vendor payment history screen selecting the “Void Check” option** Should you choose to void payment using one of the other methods AND that payment included one or more bills paid in full by Vendor Credits, those bills AND credits will NOT be restored in the pay bills screen.

Void Payment Through: Vendor Payment History

In this section we are going to discuss the recommended best practice for voiding vendor payments. This method will void an entire payment group including all payments towards any of the included bills & any credits applied to those bills. All bills and credits will be re-established in the pay bills screen so that you can choose to pay them on a new check/payment.

Void Payment: All Bills & All Credits

Use this if you would like to void all the payments and remove all credits from the associated bills.

• Go to Vendor Payment History screen by going to Accounting > Accounts Payable > Vendor Payment History

  

• This will bring up the window below, which allows you to filter the search results to find the payment you are looking for:

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• Once you have found the payment you would like to void, right-click and you will see the options including **“Void Check & Delete All Credits”. (if there are credits on this bill(s)

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• This will void the check and void all vendor credits applied. The bills will then return to the Pay Bills screen (The credits will be returned to “Available Credits” for that vendor). You will be prompted to confirm.

  

Void Check: All Bills

• If you need to void the check but would like to leave the Vendor Credits applied or the payment has no credits, you can click the “+” on the left side to expand the vendor.

• Then right-click on the line item and right-click on the check number to bring up the option to Void Check.

  

• (This option is only to be used if you would like to leave the vendor credits and just void the check or no credits are applied to the bill). This will void the check and the bills will then return to the Pay Bills screen. You will be prompted to confirm.

• Once you click Yes, the Bill will be crossed out to indicate that it has been deleted.

Void Payment Through Review Bills/Credits/Debit Memos

• If you click on the bill number instead, this will bring up the Edit Bill screen. This shows all the basic information for the bill, as seen below.

• If you go to the payments tab, you'll see all the payments (checks or credits) associated with this bill. To void a payment, simply right-click on it and choose Void.

• A warning will come up to confirm the deletion of the payment. Click Yes to confirm. Then you'll notice that the payment still shows up in the list, but it is crossed out to indicate that it has been voided.

  

• In the Ledger Transactions tab of the Edit Bill window, you'll be able to see this activity. You can see that deleting the payment reverted the ledger activity from when it was paid, and an entry now shows up that is labeled "Deleted Payment".

• If you void a Vendor Credit it will be removed from the Credit Applied amount and allocated in the Credit Available amount.